Problem
Resolution
The Sample Company is committed
to providing the best possible working conditions for its
employees. Part of this commitment is encouraging an open
and frank atmosphere in which any problem, complaint,
suggestion, or question receives a timely response from
The Sample Company supervisors and management.
The Sample Company strives to
ensure fair and honest treatment of all employees.
Supervisors, managers, and employees are expected to
treat each other with mutual respect. Employees are
encouraged to offer positive and constructive criticism.
If employees disagree with
established rules of conduct, policies, or practices,
they can express their concern through the problem
resolution procedure. No employee will be penalized,
formally or informally, for voicing a complaint with The
Sample Company in a reasonable, business-like manner, or
for using the problem resolution procedure.
If a situation occurs when
employees believe that a condition of employment or a
decision affecting them is unjust or inequitable, they
are encouraged to make use of the following steps. The
employee may discontinue the procedure at any step.
1. Employee presents problem to
immediate supervisor after incident occurs. If supervisor
is unavailable or employee believes it would be
inappropriate to contact that person, employee may
present problem to Risk Manager or any other member of
management.
2. Supervisor responds to problem
during discussion or after consulting with appropriate
management, when necessary. Supervisor documents
discussion.
3. Employee presents problem to
Risk Manager if problem is unresolved.
4. Risk Manager counsels and
advises employee, assists in putting problem in writing,
visits with employee's manager(s), if necessary, and
directs employee to Vice President of Operations for
review of problem.
5. Employee presents problem to
Vice President of Operations in writing.
6. Vice President of Operations
reviews and considers problem. Vice President of
Operations informs employee of decision and forwards copy
of written response to Risk Manager for employee's file.
The Vice President of Operations has full authority to
make any adjustment deemed appropriate to resolve the
problem.
Not every problem can be resolved
to everyone's total satisfaction, but only through
understanding and discussion of mutual problems can
employees and management develop confidence in each other.
This confidence is important to the operation of an
efficient and harmonious work environment, and helps to
ensure everyone's job security.
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